Our Constituency Office team is able to help constituents navigate federal programs and services once they have already exhausted the resources available to the general public in an attempt to resolve the matter at hand. 

Get in touch with my team

Email: jenica.atwin@parl.gc.ca
Phone number (Fredericton office): 506-452-4110
Phone number (Parliament Hill office): 613-992-1067
Hours of service: 8:30 am – 5 pm (Monday to Friday)

Here are some of the departments we often work with:
  • Canada Revenue Agency (CRA)
    • Income tax matters
    • COVID-19 relief benefits
    • CPP/CPP Disability
  • Service Canada
    • EI/Sickness/Maternity/Parental Benefits
    • CCB
    • OAS
    • Passport Canada
  • Immigration, Refugees, and Citizenship Canada (IRCC)
    • Updates on applications that have surpassed the standard processing time
    • Clarification on decisions made
  • Canada Post
  • Health Canada
  • Phoenix Pay Center
  • Veterans Affairs Canada (VAC)
  • Canada Border Service Agency (CBSA)
  • Indigenous Services Canada (ISC)
  • National Student Loan Services Centre (NSLSC)
Here are a few services we are unable to provide:
  • Updates for applications that have not gone beyond the standard processing times
  • CRA matters that have already gone to collections
  • Filling out application forms
  • Instances where the constituent has not exhausted the options available to the general public
  • Applications for another individual who has not already granted you authorization via the responsible department